Refund policy
Return & Refund Policy
Need Help with a Return?
We want you to be completely satisfied with your AviWallet purchase. If your order isn't exactly what you expected, we're here to help.
Returns are accepted within 14 days of delivery for eligible items. Please review the information below before starting your return.
Personalized & Custom Orders
Personalized and custom-embossed products are made specifically for each customer.
Because of the custom nature of these items, all personalized and custom-embossed products are final sale and cannot be returned, exchanged, or refunded, unless the item arrives with a manufacturing defect or an error made by AviWallet.
Please carefully review all personalization details before placing your order, including:
- Spelling
- Initials
- Names
- Dates
- Tail numbers
- Flight numbers
- Other custom text
AviWallet will emboss your item exactly as submitted during checkout. We are not responsible for spelling errors, incorrect dates, or other personalization information entered by the customer.
Once production has begun, personalized orders cannot be changed or canceled.
Return Eligibility
To qualify for a return:
- Items must be returned within 14 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Leather must show no signs of wear, scratches, creasing, stretching, or other use.
- Please email info@aviwallets.com to begin the return process before sending anything back.
Damaged or Defective Items
Every AviWallet product is carefully inspected before it leaves our shop.
If your item arrives damaged, defective, or was damaged during shipping, please contact us as soon as possible at info@aviwallets.com. We'll gladly work with you to provide a replacement or appropriate solution.
Returns showing damage caused after delivery—including scratches, tears, scuffs, excessive creasing, or other signs of use—are not eligible for a refund or exchange.
Return Shipping
United States
Once your return is approved, we'll provide a prepaid USPS return shipping label.
Unless the return is the result of our error or a defective product, the cost of the return shipping label will be deducted from your refund.
International Returns
Customers outside the United States are responsible for purchasing their own return shipping label with tracking.
Exchanges
Need a different wallet?
The fastest way to receive another product is to place a new order.
Once you've received both items, simply return the unwanted item following our return instructions, and we'll process your refund after inspection.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method only.
Please allow 7–10 business days for your refund to appear, depending on your financial institution.
Refunds cannot be issued to a different payment method.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-embossed products
- Items showing signs of use or damage after delivery
- Warranty replacement products
- Gift cards (if offered)
- Final sale items (when applicable)
Promotions & Free Gifts
If your order included promotional items or free gifts, those items must also be returned when returning the entire order.
If promotional items are not returned, their value may be deducted from your refund.
Partial Refunds
AviWallet does not offer partial refunds or price adjustments for purchases made before a sale, promotion, or discount.
We encourage customers to review current promotions before placing an order.
Shipping Costs
Original shipping charges are non-refundable.
Return shipping costs are also non-refundable unless the return is the result of our error or a defective product.
Keep Your Drop-Off Receipt
We recommend keeping your USPS drop-off receipt and taking a photo of your return label until your refund has been processed.
If a return package is lost by the carrier and we can verify that it was accepted for shipment, we'll work with you to help resolve the issue.
Returning Your Order
Please do not mail returns without contacting us first.
To begin a return, email:
Approved returns should be sent to:
AviWallet Returns
M.L. Station
9444 Cullen Blvd. #331879
Houston, TX 77051
Holiday Returns
During the holiday season, return processing and shipping carriers may experience delays.
Please allow additional processing time during these periods.
Questions?
If you have any questions regarding returns, exchanges, or your order, we'd be happy to help.